In certain circumstances, Document Verification will be necessary to open an Atmos account or up-tier the features available to you. To perform Document Verification, log in to your account via the Atmos mobile app. Navigate to More > Document Verification.
What additional documentation will I need to provide?
In most cases, customers will not need to require any additional documentation to open and access their Atmos account. In some cases, we require additional documentation to verify a user's identity. Most commonly this is either a result of entering incorrect personal information at account creation, or if there are online records tying your personal information to multiple identities.
Atmos may require a photo ID, a selfie, copies of identity cards or third-party billing statements. In some cases, Atmos may request a video conference to ensure the validity of certain information.