Sometimes transactions to or from a bank or credit union can fail. Here are a few reasons why a transaction might fail:
- Insufficient funds: There are insufficient funds in the originating bank or credit union account to complete the transaction.
- Name mismatch: The account information from the originating bank doesn't match account information of your Atmos account.
- Frozen or closed account: A bank or credit union account will not permit transactions from frozen or previously closed accounts.
- Foreign Transaction blocked: ensure you have done identity verification on the Atmos App and check your card settings Swipe the switch to Activate International transactions
If you're not sure why your transaction failed, please reach out to our customer support.