If you are unable to log in to your account or receive "unauthorized entry", there are several troubleshooting steps you can take to identify and resolve the issue:
Verify your credentials: Double-check that you are entering the correct username or email address and password. Ensure that the Caps Lock key is not accidentally enabled, as passwords are case-sensitive.
Update your app: If you are unable to log in from the Atmos app but have access from a web browser your Atmos App may need to be updated. It's possible that the issue lies with your current browser or device. Try logging in from a different browser or device to see if that resolves the problem. Check your device’s app store.
Reset your password: If you're certain that your login credentials are correct but still unable to log in, try resetting your password. Look for a "Reset Password" link on the login page. Be sure to check your spam folder for communications from Atmos when resetting your password.
Contact customer support: If none of the above steps resolve the issue, reach out to the customer support team. Provide them with details about the problem you are experiencing, any error messages you encounter, and the troubleshooting steps you have already taken. They will be able to assist you further in diagnosing and resolving the login issue.